The Prime Host
prohibits sites engaged in:
Illegal activities including but
not limited to storing and/or distributing illegal
copies of copyrighted software, warez sites, violations
of copyrights and trademarks, violations of U.S. laws,
selling and/or distributing illegal contraband, Proxy
Scripts and or websites / Anonymizers, IRC Bots, image
hosting only sites without a domain name, download or
upload sites, backup space sites, CDN services (content
delivery network), free web hosting service providers,
Escrow Sites, High-Yield Interest Programs(HYIP) or
related sites, Investment sites (FOREX, egold exchange),
AutoSurf sites, Bank Debentures, Bank Debenture Trading
Programs, Prime Banks Programs, lottery sites, muds /
rpg's, hate sites, hacker focused sites and or
Internet abuse including but not
limited to spamming - mass unsolicited Emailing,
distribution of mass emailing programs, cross-posting
messages to large number of usenet groups, posting
obscene or inflammatory messages, threatening other
Internet users, mail bombing Internet users, running
packet sniffers or port scanners, and spamming our
support staff. Spammers are held responsible for a 500
dollar clean up fee.
Systems abuse including but not
limited to use of excessive CPU resources, use of
excessive disk space, use of excessive email storage
space, hacking our systems, installing continuously
running programs, such as IRC bots, and reselling CGI
If any users go over the allotted
bandwidth amount the user will asses a fee of $2.00 per
The determination of what is
"adult content" and prohibited shall be solely made by
The Prime Host.
Should a policy violation occur,
The Prime Host reserves the right to terminate the
account without notice and without any refunds. The
policy violating client will be held responsible for any
damages to The Prime Host's system, servers,
connectivity, reputation, business, service, network,
operations, or equipment. The policy violator may be
charged a $500 clean up fee.
Web Site Content
The client is responsible for
keeping a copy of their most current web site files as
backup on a remote system (not on The Prime Host
servers). The Prime Host is not responsible for any lost
files, information, or data.
The client understands that system
updates occur in real-time and as queued batch
processes. For example, account passwords are currently
updated as queued batch processes, therefore the update
does not occur in the system instantaneously. The Prime
Host reserves the right to modify the processing times
at any time without notice. If a client or The Prime
Host support personnel (when authorized by client) makes
any modifications to a hosting account, the client is
responsible to make sure these updates have occured in
Shared Hosting Account Disk Space
and Bandwidth Usage
90% or more of your content on
your website must be linked from an HTML, PHP or
similarly coded web page where all content is freely
available to the public. Your website must consist of
web pages of a standard design, essentially HTML based
text and graphics. Downloadable files, media, streaming
content or any file which consumes more than 500kb of
space must not exceed 10% of your total used disk usage.
In order to ensure that these limitations on our
non-reseller hosting accounts are not broken, webspace
and bandwidth will be allocated in increments of 1,000
MB of web space and 10,000 MB of bandwidth. When more
space and or bandwidth is needed the user agrees to
contact our helpdesk requesting more.
Shared Hosting, Reseller Hosting
and VPS Hosting Resource Usage
Users may not:
1) Use 25% or more of system
resources for longer then 90 seconds.
2) Run IRCD or standalone server
side unattentded processes.
3) Run cron jobs that in intervals
of less than 15 minutes.
4) Run gaming servers, process
game server stats, teamspeak, ventrillo or any other
voice application, torrents, torrent related sites,
trackers or applications on shared, reseller or vps
5) Run any processes related to or
that interface with IRC programs and or networks.
6) Run any kind of web indexer or
7) Repeatedly create and delete
large numbers of files on a regular basis causing system
8) Image Hosting Scripts (similar
9) Auto-Surf Scripts
10) Mirror Scripts / Auto Dump
Scripts (similar to rapidshare)
Users may not exceed more than
50,000 Inodes per shared hosting account ( a shared
hosting account is one cpanel username ). This limit is
in place to prevent system overusage. Every email,
webpage, file, etc takes up one inode.
Dedicated Server Operating System
We allow one free Operating System
reload per month for dedicated server hosting clients on
standard dedicated hosting plans. This does not apply to
bargain, overstock or promotion based plans. If a client
requires more than one Operating System reload per
month, a charge of $25 per incident will be applied to
the customer's account.
Free customer techincal support is
provided via our helpdesk. Technical support emails will
be answered within 24 hours. Billing inquiries will be
answered within one business day. Client agrees not to
spam support. The Prime Host does not provide web site
design, custom programming and scripting, or web site
All services are on a monthly,
quarterly or yearly prepayment basis.
The Prime Host only accepts credit
card and paypal payments.
Service is activated only after
receipt of payment.
Credit card payment is authorized
and assessed in real time.
Once an order is successfully
submitted, the client is subject to The Prime Host's
The one time setup is
All monetary transactions will
occur in $ US dollars.
No bills or invoices will be sent
by postal mail or fax.
All InterNIC fees are separate
from The Prime Host costs and the client is responsible
for timely payments to InterNIC for domain ownership.
The Prime Host reserves the right
to change pricing schedule at any time.
Invoices that have been paid more
than once with multiple paypal subscriptions can only be
credited towards the account and cannot be refunded via
paypal. If you require assistance with this policy
please contact firstname.lastname@example.org
Additional features can be added
at any time. When a feature is added, the client is
assessed charges for the month and every upcoming month
until the end of their billing cycle. Feature prices are
Renewal Notification and Billing
Renewal notification is emailed to
the billing contact email address on file. Clients are
responsible for keeping their contact information up to
date. Clients agree to use a contact email address that
is not hosted on The Prime Host servers as their contact
Clients on quarterly prepayment
may queue themselves for annual prepayment at least 10
days prior to the end of their current billing cycle. If
the client does not queue themselves for annual
prepayment, the account will automatically be assessed
Clients on annual prepayment must
renew for annual prepayment at least 10 days prior to
the end of their billing cycle. If the client does not
renew for annual prepayment, the account will
automatically revert to quarterly prepayment.
Credit Card Failures
In the event of any credit card
failure, a notice will be sent to the billing contact
via email. An attempt will be made to charge the credit
card everyday until a successful charge or the end of
the billing cycle. If the credit card is charged
successfully, a notification of 'successful charge' will
be sent to the billing contact via email. If payment is
declined in three consecutive billing attempts
suspension of the account will occur. Dedicated Servers
will be suspended after 3 consecutive days of failed
billing attempts and terminated after 10 days.
If an account was cancelled due to
client request or billing issues and the client desires
to reactivate the account, a non-refundable reactivation
fee of $19.95 will be required prior to account
reactivation. Accounts are reactivated after all
outstanding charges are paid, including outstanding
hosting charges and NSF check processing fees (if
If an account was cancelled due to
policy violation, The Prime Host will not reactivate the
The Prime Host offers a 30 day
money back guarantee for shared and reseller web hosting
services only. Once the first 30 days have passed there
are no pro-rated refunds.
The Prime Host offers a 14 day
money back guarantee on VPS Hosting plans. Once the
first 14 days have passed there are no pro-rated
The Prime Host refund policy only
applies to first time clients and or accounts. For
example if you sign up for an account, cancel and then
signup again, you are not eligible for a refund.
There are no refunds for dedicated
There are no refunds for domain registration services.
If The Prime Host terminates an
account due to Terms of Service policy violations, there
will be no refund.
The fees for additional features
The Prime Host reserves the right
to terminate service at any time. If an account is
terminated for a policy violation there will be no
refund. The policy violator may be assessed a 500 dollar
clean up fee. The Prime Host reserves the right to
delete the policy violating web site content without
Customers, with the exception of
those with dedicated serves, can cancel service at any
time. Account cancellations are not accepted via email.
All account cancellations are to be requested through
the client's billing control panel contact form.
requests for Dedicated Servers must be submitted five
days prior to your dedicated server hosting service
First time Shared Hosting and
Reseller Hosting customers that cancel within the first
30 days of service are eligible for a refund per our 30
day money back guarantee. The 30 day money back
guarantee applies to web hosting fees only.
If the client requests
cancellation, their account will be terminated
immediately. The Prime Host reserves the right to delete
the web site contents without notice.
Client agrees to defend, indemnify
and hold harmless The Prime Host against any liabilities
arising out of defective products sold to customers from
The Prime Host servers, personal injury or property
damage caused by products or services sold or
distributed from The Prime Host servers, any material
that infringes or allegedly infringes on the rights of a
third party available from The Prime Host servers, and
any material that libels or allegedly libels a third
party available from The Prime Host servers.
By using any The Prime Host
services, clients agree to binding arbitration. If any
disputes or claims arise against The Prime Host or its
subsidiaries, such disputes will be handled by an
arbitrator of The Prime Host's choice. All decisions
rendered by that arbitrator will be binding and final.
Clients are also responsible for any and all costs
related to such arbitration.
The Prime Host is not responsible
for any damages to any client's business. The Prime Host
makes no warranties or guarantees of any kind, expressed
or implied for services that we provide. Use of The
Prime Host's web hosting and email service is at the
client's sole risk. The Prime Host's services are
provided on an "as is, as available" basis.
The Prime Host does not guarantee
that our services will be uninterrupted or error free.
The Prime Host will provide every effort in good faith
to ensure that its services are available to as many
Internet users as possible with minimal service
In no circumstance will The Prime
Host be liable for any claims resulting from the use or
inability to use The Prime Host's services - including,
but not limited to, service interruptions, client
errors, Internet connectivity problems,
miscommunications, unauthorized access to The Prime Host
servers, InterNIC problems, DNS caching, Internet
bandwidth congestion, power failures, vandalism, and
The Prime Host reserves the right
to revise our policies at any time.